ICT & BPO Market
Categories:
Back Office Admin Services – this is for the provision of outsourced back office/administration services such as the administration of benefits, pensions, financial services, payroll and more. Where ICT is also mixed in with these other services it is included in the category.
ICT Support Services & Systems Integration – this is for outsourced ICT services, systems integration projects plus hardware maintenance.
ICT Infrastructure (inc cloud) – the supply of servers, computers, network equipment etc. Cloud infrastructure Services are included here.
Software Applications, Development & Support – this covers bespoke software development, plus licences for off the shelf software.
Consultancy (ICT) – this is used for professional services (advice) relating to ICT.
Network & Comms Services – this is used for line rental, broadband services, telephone bills plus WAN and LAN service costs.
Document Management Services – paper digitisation, workflow and electronic archiving services.